Privacy Policy(for us)

Privacy Policy

At WAKUWAKU JAPAN BOX, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, subscribe to our services, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide our products and services, we may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number (if provided)
  • Order history
  • Subscription information
  • Customer support inquiries

Payment Information

Payments are securely processed through Shopify Payments and other authorized payment providers.

WAKUWAKU JAPAN BOX does not store or have direct access to your complete credit card information.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Cookies and similar technologies

This information helps us improve our website, enhance user experience, and maintain website security.

How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling your orders
  • Managing your subscription
  • Shipping your products
  • Providing customer support
  • Sending order confirmations and shipping notifications
  • Sending subscription renewal reminders
  • Improving our website and services
  • Preventing fraud and maintaining security
  • Complying with applicable legal obligations

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

However, we may share limited information with trusted service providers when necessary to operate our business and fulfill your orders.

These service providers may include:

  • Shopify (our e-commerce platform)
  • Payment processing providers
  • Shipping and logistics companies
  • Email service providers
  • Website analytics providers

These companies are only given the information necessary to perform their services and are required to protect your information in accordance with applicable privacy laws.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and provide essential website functionality.

Cookies help us:

  • Remember your shopping cart and preferences
  • Keep your account securely logged in
  • Understand how visitors use our website
  • Improve website performance and user experience
  • Measure the effectiveness of marketing campaigns

You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses secure SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers.

While no method of internet transmission or electronic storage is completely secure, we continuously work to maintain a high level of security for your personal information.

International Customers

WAKUWAKU JAPAN BOX is operated from Japan and serves customers around the world.

By using our website or placing an order, you understand that your personal information may be transferred to and processed in Japan or other countries where our service providers operate.

We take reasonable steps to ensure that all personal information is handled securely and in accordance with applicable privacy regulations, including the General Data Protection Regulation (GDPR), where applicable.

Third-Party Services

Our website may contain links to third-party websites or services.

Please note that we are not responsible for the privacy practices or content of those external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to the personal information we hold about you
  • Requesting correction of inaccurate or incomplete information
  • Requesting deletion of your personal information, where permitted by law
  • Requesting restriction of certain processing activities
  • Requesting a copy of your personal information in a portable format
  • Withdrawing consent where processing is based on your consent

If you would like to exercise any of these rights, please contact us using the email address provided below.

Children's Privacy

WAKUWAKU JAPAN BOX is intended for customers who are legally able to enter into online purchase agreements.

We do not knowingly collect personal information from children under the age required by applicable law without appropriate parental or legal guardian consent.

If you believe that a child has provided personal information through our website, please contact us immediately so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any updates will be posted on this page together with the revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please feel free to contact us.

WAKUWAKU JAPAN BOX
Email: office@wakuwakujapanbox.com

Our customer support team will respond as quickly as possible, typically within 1–2 business days.

Thank You

Thank you for trusting WAKUWAKU JAPAN BOX.

Protecting your privacy is an important part of providing a safe, secure, and enjoyable shopping experience.

We are committed to handling your personal information responsibly while continuing to bring authentic Japanese snacks and the excitement of Japan to customers around the world.

Thank you for being part of the WAKUWAKU JAPAN BOX community.