Customs, VAT & Shipping

Customs, VAT & Shipping

Shopping internationally can sometimes feel confusing, especially when it comes to customs duties, VAT, import taxes, and shipping fees.

This page explains everything you need to know before placing your order with WAKUWAKU JAPAN BOX.

Our goal is to make your shopping experience as simple, transparent, and worry-free as possible.

Will I Need to Pay Additional Fees?

This is one of the questions we receive most often.

In most cases, you will not be asked to pay any additional shipping charges after completing your purchase.

Shipping costs are already included in the price displayed on our website unless otherwise stated.

However, depending on your country's import regulations, your shipment may be subject to customs duties, Value Added Tax (VAT), import taxes, or handling fees imposed by your local customs authority.

These charges are determined by your country's regulations and are not controlled by WAKUWAKU JAPAN BOX.

Understanding VAT

Since July 1, 2021, the European Union has introduced updated VAT regulations for goods imported from countries outside the EU.

Because Japan is not a member of the European Union, shipments sent from Japan may be subject to these regulations depending on the destination country and applicable tax rules.

In some countries, VAT may already be collected during checkout.

In other cases, your local customs authority may request payment before your package can be delivered.

If VAT is collected during checkout, the amount will be clearly displayed before you complete your purchase.

For Customers in the European Union

We proudly ship to customers throughout most European Union member states.

For many orders, customers receive their WAKUWAKU JAPAN BOX without needing to pay additional charges upon delivery.

However, customs procedures and VAT collection methods may vary depending on your country's regulations.

If your local customs office requests payment of VAT or other import-related charges, these fees are determined entirely by your country's authorities.

For Customers Outside the European Union

Customers in countries such as the United Kingdom, Switzerland, the United States, Canada, Australia, New Zealand, and other regions are subject to their own customs regulations and tax systems.

Depending on your country's import policies, customs duties, VAT, GST, import taxes, or handling fees may apply.

If additional charges are required, they are collected by your local customs authority or shipping carrier—not by WAKUWAKU JAPAN BOX.

If you are unsure about your country's import regulations, we recommend contacting your local customs office before placing your order.

Customs Duties & Import Taxes

Customs duties, VAT, import taxes, and handling fees are determined by your country's customs regulations.

The amount, if any, depends on several factors, including:

  • Your destination country or region
  • The total value of your order
  • Your local customs regulations
  • The shipping carrier handling your package

Unfortunately, WAKUWAKU JAPAN BOX cannot calculate or estimate these charges in advance, as they vary by country and may change without notice.

If you have questions about possible import charges, we recommend contacting your local customs office before placing your order.

Shipping Costs

Shipping costs are included in the product price unless otherwise stated during checkout.

There are no hidden shipping charges after your purchase has been completed.

Additional shipping fees may only apply if a package must be shipped again due to:

  • An incorrect shipping address
  • Failure to collect the package
  • Refused delivery
  • Other recipient-related reasons

If reshipment is required, we will contact you before arranging a new shipment.

Shipping Schedule

Each WAKUWAKU JAPAN BOX is carefully prepared after orders have been received.

Because many of our snacks are seasonal or available only for a limited time, every box is assembled specifically for each monthly shipping cycle.

Our general shipping schedule is:

  • Orders are finalized at the end of each month.
  • Boxes are usually shipped around the middle of the following month.
  • You'll receive a shipping confirmation email once your order has been dispatched.

Please note that shipping dates may occasionally change due to product availability, holidays, or other operational circumstances.

Estimated Delivery Times

Delivery times begin after your order has been shipped.

  • European Union: approximately 2–4 weeks
  • United Kingdom: approximately 2–4 weeks
  • United States & Canada: approximately 2–4 weeks
  • Australia & New Zealand: approximately 2–4 weeks
  • Asia: approximately 1–3 weeks

These delivery times are estimates only.

International shipping may take longer due to customs inspections, severe weather, transportation delays, public holidays, or local postal services.

Unfortunately, we cannot guarantee a specific delivery date for international shipments.

Tracking Your Order

Once your order has been shipped, you'll automatically receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your package throughout its journey until delivery.

If your tracking information has not been updated for more than 10 business days, please contact us and we'll be happy to investigate the shipment with the shipping carrier.

Shipping Carriers

All WAKUWAKU JAPAN BOX orders are shipped directly from Japan using reliable international postal or courier services.

The shipping carrier may vary depending on your destination country to provide the safest, fastest, and most reliable delivery available.

Regardless of the carrier used, every shipment includes tracking so you can follow your package from Japan to your doorstep.

Good News!

✔ Shipping costs are included in your order.

✔ Every box ships directly from Japan.

✔ Tracking is included with every shipment.

✔ We're always here to help if you have any questions.