Contact Us

Contact Us

Thank you for visiting WAKUWAKU JAPAN BOX.

We're always happy to hear from you.

Whether you have questions about our Japanese snack boxes, subscriptions, shipping, customs, gifts, or your order, our customer support team is here to help.

We aim to make your experience as smooth and enjoyable as possible, and we'll do our best to respond promptly.

Customer Support

Please feel free to contact us by email.

Email
office@wakuwakujapanbox.com

Response Time
We typically respond within 1–2 business days. Please note that response times may be slightly longer during weekends, Japanese national holidays, or peak seasons.

How We Can Help

Our customer support team is happy to assist you with:

  • Product and snack box information
  • Subscription management
  • Shipping and delivery questions
  • Tracking assistance
  • Customs, VAT, and import tax inquiries
  • Returns or damaged items
  • Gift orders
  • Bulk and corporate orders
  • General questions about WAKUWAKU JAPAN BOX

Before Contacting Us

To help us assist you as quickly as possible, please include the following information when contacting us:

  • Your full name
  • Your order number (if applicable)
  • The email address used for your order
  • A detailed description of your question or issue
  • Photos of the product or shipping box (if applicable)

Providing this information allows us to investigate your inquiry more efficiently and offer the best possible support.

Frequently Asked Questions

Many common questions are already answered in our Frequently Asked Questions (FAQ) section.

If your question relates to shipping, subscriptions, customs, or delivery, you may find the answer there immediately.

Business & Partnership Inquiries

We also welcome inquiries regarding:

  • Business partnerships
  • Corporate gifts
  • Bulk purchases
  • Media inquiries
  • Special events
  • Collaboration opportunities

Please contact us by email with the details of your inquiry, and we'll be happy to discuss how we can work together.

Thank You

Thank you for choosing WAKUWAKU JAPAN BOX.

We're honored to share authentic Japanese snacks and seasonal discoveries with customers around the world.

Every message we receive helps us improve our service, and we truly appreciate your feedback and support.

We look forward to hearing from you and helping make your WAKUWAKU experience even better.