Terms of Service

Terms of Service

Welcome to WAKUWAKU JAPAN BOX.

These Terms of Service ("Terms") govern your access to and use of our website, products, subscription services, and all related services provided by WAKUWAKU JAPAN BOX.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

About WAKUWAKU JAPAN BOX

WAKUWAKU JAPAN BOX is an online subscription service based in Japan that delivers authentic Japanese snacks, seasonal treats, and regional specialties to customers around the world.

Our mission is to introduce the joy and culture of Japan through carefully selected snack experiences.

Eligibility

By placing an order through our website, you confirm that:

  • You are at least the age of majority in your country or region.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.

Products & Availability

All products offered by WAKUWAKU JAPAN BOX are subject to availability.

Because many of our snacks are seasonal or limited-edition products, the contents of each box may change without prior notice.

If a product becomes unavailable after your order has been placed, we may replace it with another carefully selected item of equal or greater value.

Product images shown on our website are provided for illustrative purposes only and may not exactly match the contents of your shipment.

Pricing

All prices displayed on our website are shown in the applicable currency at the time of purchase.

Prices may change without prior notice due to exchange rates, product availability, shipping costs, or other business factors.

The price charged at checkout is the final purchase price for your order unless otherwise stated.

Orders

After placing an order, you'll receive an order confirmation email acknowledging that we have received your purchase request.

Acceptance of your order occurs once your payment has been successfully processed and your order enters our fulfillment process.

In rare circumstances, we reserve the right to refuse or cancel an order due to:

  • Product availability
  • Payment authorization issues
  • Pricing or system errors
  • Suspected fraud or unauthorized transactions
  • Legal or regulatory restrictions

Payment

All payments are securely processed through Shopify Payments and other authorized payment providers available at checkout.

By placing an order, you authorize us to charge the selected payment method for the total purchase amount, including any applicable taxes or fees displayed during checkout.

If your payment cannot be successfully authorized or processed, we reserve the right to delay or cancel your order until payment has been completed.

Subscription Services

If you purchase a subscription, your subscription will automatically renew according to the billing cycle you selected during checkout.

Your payment method will be charged automatically on each renewal date unless you pause or cancel your subscription before the next billing cycle.

There is no minimum subscription period. You may pause, restart, or cancel your subscription at any time through your customer account, subject to the timing of your next renewal.

For complete information, please refer to our Subscription Policy.

Shipping & Delivery

All orders are shipped directly from Japan.

Estimated delivery times are provided for reference only and may vary due to customs inspections, weather conditions, transportation delays, public holidays, or other circumstances beyond our control.

While we make every effort to ship orders on schedule, we cannot guarantee specific delivery dates for international shipments.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses supplied at checkout.

Customs, VAT & Import Charges

International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by your country's customs authorities.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the purchase price.

WAKUWAKU JAPAN BOX has no control over customs procedures or the amount of duties and taxes charged by local authorities.

For additional information, please refer to our Customs, VAT & Shipping page.

Returns & Refunds

Because our products are food items, returns or exchanges are generally not accepted due to customer preference or change of mind.

If your order arrives damaged, defective, or incorrect, please contact us within the period specified in our Returns & Refund Policy. We'll review each case individually and work with you to provide an appropriate solution whenever possible.

Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product descriptions, designs, and other materials, is the property of WAKUWAKU JAPAN BOX or its licensors unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

Unauthorized use of our intellectual property may violate applicable copyright, trademark, and other laws.

9. Intellectual Property

All content available on the WAKUWAKU JAPAN BOX website, including but not limited to text, images, logos, graphics, product descriptions, photographs, videos, icons, and website design, is the property of WAKUWAKU JAPAN BOX or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit any content from this website without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

10. Privacy

Your privacy is important to us.

Any personal information collected through this website is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

For more information, please visit our Privacy Policy.

11. Third-Party Services

Our website may contain links to third-party websites or services for your convenience.

WAKUWAKU JAPAN BOX is not responsible for the content, policies, security, or practices of any third-party websites.

Accessing third-party websites is at your own risk.

12. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

Any changes become effective immediately upon being posted on this website.

Your continued use of our website after any revisions constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Japan.

Any disputes arising from or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts of Japan.

14. Contact Us

If you have any questions regarding these Terms of Service, please feel free to contact us.

WAKUWAKU JAPAN BOX
Email: office@wakuwakujapanbox.com

Thank You

Thank you for visiting WAKUWAKU JAPAN BOX.

We are committed to providing authentic Japanese snacks, excellent customer service, and a safe shopping experience for customers around the world.

We appreciate your trust and look forward to sharing the excitement, flavors, and culture of Japan with you.